Slotozen Casino Privacy Policy

At Slotozen Casino, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect data when you visit slotozen.com or use our services. By accessing our platform and creating an account, you acknowledge that you have read and understood our data practices as described in this document. We encourage you to review this policy carefully and contact us if you have any questions.

1. Who We Are

We operate Slotozen Casino as a licensed online gaming platform holding a Curaçao gambling licence. Our casino has been offering online gaming services since 2022, serving players across Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy, and Slovenia, among other permitted markets. When you register at Slotozen Casino, create a player account, or interact with our website in any way, we act as the data controller responsible for your personal information.

If you need to reach our team regarding any privacy matter, you can contact us at support@slotozen.com. Our customer support team is available 24/7 via live chat, and we are always ready to address your concerns promptly.

2. Information We Collect

When you use our services, we may collect the following categories of personal data:

2.1 Registration and Account Data

• Your full name, date of birth, and gender
• Email address, home address, and phone number
• Username, password, and account preferences
• Nationality and country of residence
• Copies of identity documents submitted for verification purposes

2.2 Financial and Transactional Data

• Payment method details such as card numbers (partial), bank account references, and cryptocurrency wallet addresses
• Deposit and withdrawal history, including amounts and timestamps
• Transaction records related to bonuses, cashback, and promotional rewards

2.3 Gaming Activity Data

• Games played, bet amounts, session durations, and game outcomes
• Use of promotional features such as the Slotozen bonus code, free spins, and promotional credits
• Interaction with tournaments, VIP programme tiers, and loyalty rewards

2.4 Technical and Device Data

• IP address, browser type, and operating system
• Device identifiers and geolocation data
• Cookies and tracking technologies (see our Cookie section below)
• Log data, access times, and pages visited on our platform

3. How We Use Your Data

At Slotozen Casino, we process your personal information for a range of legitimate purposes, including:

• Account management: We use your data to create and maintain your player account, verify your identity, and process your transactions securely.
• Service delivery: We use collected information to provide access to our 4,000+ games, live dealer tables, jackpot slots, and other gaming features.
• Bonus and promotional processing: We process data to apply Slotozen free spins, promotional codes, cashback rewards, and tournament prizes to your account.
• Legal compliance: We are required by our Curaçao licence conditions to verify your identity, prevent fraud, and comply with anti-money laundering regulations.
• Responsible gambling: We use gaming activity data to monitor for problem gambling indicators and enforce self-exclusion or deposit limit requests.
• Customer support: We use your data to respond to enquiries submitted via live chat or email at support@slotozen.com.
• Marketing: With your consent, we may send you information about Slotozen promo codes, exclusive offers, and new game releases. You can opt out at any time.
• Platform improvement: We use anonymised analytics to improve our website, mobile gaming experience, and overall service quality.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience and gather analytical insights. Cookies help us remember your login session, language preferences, and gaming settings. At Slotozen Casino, we use the following types of cookies:

• Essential cookies: Required for the platform to function correctly, including session management and Slotozen login functionality.
• Analytical cookies: Used to understand how visitors navigate our site so we can improve user experience.
• Marketing cookies: Used to display relevant promotional content and track the effectiveness of our campaigns.
• Preference cookies: Store your language, currency, and display settings for a personalised experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of our website, including the Slotozen login Australia process and account access.

5. Sharing Your Data

We do not sell your personal information to third parties. However, we may share certain data with trusted partners and service providers who assist us in operating our platform. These include:

• Payment processors such as MasterCard, Visa, MiFinity, Neosurf, and CoinsPaid for transaction handling
• Identity verification and KYC service providers
• Game software providers and live casino operators including Evolution, Pragmatic Play Live, and Vivo Gaming
• Analytics and technical infrastructure providers
• Regulatory and law enforcement authorities when legally required

All third parties we work with are contractually obligated to handle your data in accordance with applicable privacy laws and our data protection standards.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and our licensing obligations. Financial and transactional records are typically held for a minimum of five years in compliance with anti-money laundering regulations. If you wish to close your account, please contact us at support@slotozen.com, and we will process your request in accordance with our legal retention obligations.

7. Your Rights

We respect your rights over your personal data. Depending on your jurisdiction, you may be entitled to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict certain types of data processing
• Withdraw marketing consent at any time without affecting your account status
• Request a copy of your data in a portable format

To exercise any of these rights, please reach out to our support team via live chat or email at support@slotozen.com. We will respond to all valid requests within a reasonable timeframe.

8. Data Security

At Slotozen Casino, we implement robust technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Our security practices include SSL encryption across all pages of slotozen.com, secure payment processing, and regular security audits. While we take every reasonable precaution to safeguard your data, no system can be guaranteed entirely free from risk, and we encourage you to use a strong, unique password for your Slotozen online casino account.

9. Restricted Territories and Age Verification

Our services are available only in permitted jurisdictions. Players located in restricted countries are not permitted to register or play at Slotozen Casino. Additionally, we strictly prohibit access to minors. All players must be at least 18 years of age (or the legal gambling age in their jurisdiction) to use our services. We conduct thorough age and identity verification as part of our KYC process for every registered account.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or service offerings. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Slotozen Casino, please do not hesitate to get in touch with our team. You can contact us by email at support@slotozen.com or via our 24/7 live chat service. We are here to ensure your experience with us is safe, fair, and fully transparent.